SERVPRO of Fayetteville/Springdale Employee Photos

Man in blue sport coat smiling

Dave Jones

Dave Jones is the Owner/President of SERVPRO of Fayetteville/Springdale. He graduated from Arizona State University with a Bachelor of Science in Political Science. Dave has over 20 years of experience in the insurance and restoration industries. Over the course of his career with SERVPRO, Dave has obtained the IICRC Water Damage Restoration Certification, Applied Structural Drying Certification, Anti-Microbial Remediation Technician Certification, and the Commercial Drying Specialist Certification. He also holds a Lead Based Paint Certification.  

Man with beard with white shirt and sport coat

Mace Ward

Mace Ward is Chief Operating Officer at SERVPRO of Fayetteville/Springdale.  He is a proud graduate of Oklahoma State University, having earned a B.B.A. in Business Administration and Management.  Mace is in his 7th year with us, and proves his commitment to his customers every single day.  Mace's roots run deep in Oklahoma and loves raising his family here.  Every year Mace puts together the Lincoln Ward Memorial Golf Tournament - be sure and ask him about it when you run across him!

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Man with glasses wearing blue shirt and black coat

Will Kimbrough

Will Kimbrough is the V.P. of Operations at SERVPRO of Fayetteville/Springdale.  As Vice President of Operations, Will is responsible for the direction, health, implementation and success of our work. In this role Will is especially focused on long-term strategy planning, day-to-day operations, national sales and relationship building, and territorial expansion through new franchise acquisition. Will comes to Team Jones with a vast amount of operation and sales experience. Prior to joining Team Jones Will spent over 20 years consulting local businesses in best practices and growth. For over 12 years Will worked at SERVPRO corporate as a franchise business consultant. Will consulted on the topics of production, operations, marketing, human resource management, business development, strategic planning and B2B team building. He earned his BBA in Marketing from Delta State University, and has the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Damage Restoration Technician, Applied Structural Drying Technician, Fire and Smoke Restoration Technician and Upholstery Fabric Cleaning Technician.

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Business Professional with coat and tie

Dennis McKinley

Dennis McKinley is the Vice President of Commercial Large Loss for SERVPRO of Fayetteville/Springdale.  Dennis brings over 30 years of industry experience to our team. He has extensive experience overseeing commercial projects in the United States and the United Kingdom. In 2009 Dennis sold and produced one of the largest disaster projects in SERVPRO history at the University of Louisville, after a flood totaled 5 campus buildings and damaged at least 4 others. Between 2010-2012 Dennis wrote the Corporate Commercial Large Loss Play Book which provides standards that are still followed by the industry today. In 2013 he built and managed from the ground up a very successful restoration franchise and won Rookie of the year/Texas and National of the Year in 2014.  Most recently Dennis has managed the Extreme Response Teams (13 Teams) “Best of the Best” and he has managed the Large Loss Response Team (135 franchises). He coordinated commercial response for storm teams, provided leadership for Commercial Large Loss Division Project Managers, lead the Document Restoration Division, and managed the Commercial Operations Specialists. Dennis is an accomplished industry veteran with extensive loss remediation background, who holds the upmost standards in ethics and accountability.

Man in blue sport coat smiling

Kyle Alexander

Kyle Alexander is Vice President of Reconstruction Services for SERVPRO of Fayetteville/Springdale. Kyle has over 20 years experience in the construction industry and 17 years in Insurance Restoration. Kyle received his BA in Criminal Justice from Chapman University in 2002.  Kyle moved from California to Oklahoma in 2008 and has been a vital part of the SERVPRO team during much of this time. Kyle is well experienced in residential and commercial reconstruction and remodel projects and will work diligently to complete your job in a timely manner.

Man with blue sport coat and white shirt

Gerald Thomas

Gerald Thomas is the Director of Marketing and Business Development For SERVPRO Team Jones.   He graduated from Alcorn State University and is a retired Army Officer in which 10 of those years were spent as a Corp of Engineer Officer which entailed the management of various construction and reconstruction projects.    Gerald has over 20 years of experience in sales management and marketing experience.  In his new role Gerald will be responsible for the development and growth of the sales team, sales and marketing strategy.    He is active in the community and is a Board Member for Big Brothers Big Sisters of Oklahoma.

Man in brown coat and blue shirt smiling

Armando Mendoza

Armando Mendoza is the Large Loss Project Manager for SERVPRO Team Jones. He has 20 years’ experience in fire, water, mold, HVAC cleaning, in residential and commercial projects. Previous roles he has held include Large Loss Coordinator of multiple storm events, Operations Manager of 75+ employee restoration company, and General Manager of 10 million+ a year restoration company.  Notable projects include:

  • Dupont Plant/Orange, TX-Hurricane Ike Document Recovery and Flood Cleanup
  • Monahan’s Police Department/Monahans, TX-Fire Bomb Cleanup
  • IRS-Echelon/Austin, TX-Plane Crash Personal Effects Recovery
  • United Nations/Manhattan, NY-Tropical Sandy Flood Cleanup
  • Crossroads Mall/Tulsa, OK-Tornado Cleanup

His accreditations include IICRC Applied Structural Drying, TDSH Mold Contractor, IICRC Carpet Cleaning, Air Duct Cleaning, Fire Recovery, IICRC Odor Removal, IICRC Smoke Removal, and Bloodborne Pathogen. Armando brings passion for customer service and project management and believes the most important job is yours!

Justin T.

Justin is part of the production team at SERVPRO of Fayetteville / Springdale. Justin has experience in the construction and restoration industry. He is certified in Water, Smoke, and Fire restoration from the IICRC. His experience as an insurance adjuster is a great asset and helps us understand the needs of our clients during the restoration process. When he is not working for SERVPRO, he is a volunteer softball coach.

Tanya S

Tanya has been a valuable team member of  SERVPRO of Fayetteville / Springdale since 2014. She was hired as a production technician and through hard work was promoted to a Crew Chief. Tanya was not finished there and is now a Production Manager leading our crews. She is on the verge, in Nov. 2017, of receiving her IICRC certification as a WRT water damage restoration technicians and as an FST fire & smoke damage restoration tech. A pretty impressive resume for such a short period. Along with helping our Fayetteville customers, Tanya finds the time to volunteer with local groups to help the homeless.

Kevin D

Kevin is a production member at SERVPRO of Fayetteville / Springdale since 2014. He is very skillful and is IICRC-certified as a water and as a fire & smoke damage restoration technician. When disaster strikes our customers homes in and about Fayetteville, they have a sense of hopelessness. That is until their SERVPRO hero, Kevin arrives on the scene. His apparent outward joy spreads relief, and his skill set results in a return to preloss condition, "Like it never even happened." Kevin also volunteers in his church's youth group program.

Chris B

Chris is a member of our SERVPRO of Fayetteville / Springdale team. He has 20+ years in customer relations and sales and construction management. He is parlaying his strengths with his soon to be achieved (Nov. 2017) IICRC certifications in WST and FST, water and fire & smoke damage restoration. He is a great asset not only to us but also to the Boys & Girls Club where he coaches youth basketball and football. Chris volunteers for the Kendrick Fincher Hydration Foundation and is committed to ensuring the safety of athletes and children.

Blond haired woman with brown sweater

Brooke Smith

Brooke is a Job File Coordinator for SERVPRO Team Jones.  She started with the team in October 2019.  Her responsibilities include billing claims from water/fire losses & uploading audited jobs while meeting insurance and SERVPRO corporate requirements.

IICRC water certified spring of 2020

Originally from Iowa raised here in NWA- Married 2012 (Brent, also owns 2 small business here in NWA) with 2 kids. 1 girl, 1 boy.

Previous experience of work is in the medical field. Certified dental assistant then moved to family practice. Billing claims to insurance, etc. Lead front office receptionist training new employees, etc.

Free time- spending time with family, leading a small group with husband and traveling.